“With its tone of icy melancholy, punctuated by both flashes of flinty humor and the occasional burst of heart-clutching shock... the minutes that I’ve spent on the phone with Lennox Mutual have been among the most satisfying of this past difficult, infuriating year.”

“thrilling and dangerous / intriguing and unique / I found myself believing it was real”

“fascinating to explore / prob[es] the depths of your soul”